Shifting a struggling IT partnership into a higher gear
Reducing costs and improving speed and efficiency
Based in Lisle, Illinois, Navistar and its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus school and commercial buses, OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD, and Diamond Advantage aftermarket parts brands.
Navistar needed more speed and efficiency from its IT operations than its existing service provider was delivering, so Vervint Managed Services stepped in to take over key parts of the ecosystem and turn performance around, even with years left on the prior contract.
Reduce spend without cutting corners
Bring down overall IT costs while improving, not sacrificing, service quality.
Resolve requests faster
Cut the time it took to resolve IT requests and provision resources like virtual machines.
Improve reliability across the board
Strengthen backup consistency and patching cadence to reduce risk and data loss.
Picking up where a vendor fell short
As an $11 billion commercial vehicle and engine manufacturer, Navistar needed real speed and efficiency from its IT operations while also improving margins and reducing risk. Vervint Managed Services was brought in to strengthen an underperforming vendor relationship that still had years left on its contract, stepping in as Navistar’s multi-sourced service provider for projects that required innovative solutions or a genuine need for speed.
Results that moved the needle
Vervint broke down silos between internal and external resources to improve end-user experience and productivity, and the outcomes were substantial: overall IT costs dropped nearly 20%, requests were resolved 63% faster, and VM provisioning response time dropped from two to three weeks down to a single day. Servers were backed up nightly 99.7% of the time, reducing risk and data loss, and 98% of patches were completed on schedule every day. With IT finally running the way it needed to, Navistar’s own IT employees have been able to spend more time on the core strategic work that drives real value for the business.
With a managed services partner finally matching the pace their business demands, Navistar’s IT team is positioned to keep their fleets, and their own operations, running at full speed.
